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When the word coaching comes up in conversation, people are quick to imagine themselves sitting uncomfortably on a therapist’s couch discussing their thoughts and feelings.

Emotional intelligence is the ability to recognise and manage your own feelings, as well as detect other people’s emotions and empathise with them – and it has a direct connection with successful leadership.

Transformational pressures are forcing senior management to reassess their business strategies, leadership styles, team structures, and talent acquisition.

What should those seeking to develop and retain much-valued talent in the ‘new world’ focus on?